The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
All dimensions are approximate but are found to be reliably accurate. For framed signs, the dimensions in the item listing include the frame.
I gladly accept custom and personalized requests. Custom items or personalized signs are final sale and cannot be refunded, returned, or exchanged. This includes changing colors of a stock design, adding elements to a stock design, etc.
I am not responsible for orders once they have shipped. If your tracking status says 'delivered' but you never received it, contact your local postal carrier. USPS scanners have GPS and should be able to provide you with the last known coordinates of your package. It is a common mistake for postal workers to leave their scanner status on 'delivered' when they are working at a main location. Your local USPS office/worker should be able to assist you. If you believe your package was stolen, you need to file a report with your local police. I apologize, but no replacement orders will be sent in these situations.